How Your Agent Talks — The Tone & Style Node (Purple)
Control your agent's voice — how formal, how long, and the small details.
4 min readWhat does this node do?
The Tone & Style node controls your agent's voice — how formal or casual it sounds, how long its answers are, and whether it uses things like emoji. If the Role node is "who" your agent is, this node is "how" it talks.
How to open it
Click the purple box labeled "Tone & Style" on your canvas. It will expand to show you all the voice controls.
Clicking the purple Tone & Style node on the canvas and watching it expand to reveal sliders and toggles
Video • 10 seconds
Formality Slider (1–5)
This is the big one. The formality slider controls how your agent sounds — from super casual to buttoned-up professional. To show you the difference, here is the exact same answer at three different levels:
Level 1 — Very Casual
"Hey! Yeah we do returns, super easy — just shoot us an email 😊"
Level 3 — Balanced
"Hi there! Yes, we accept returns. Just send us an email with your order number."
Level 5 — Very Formal
"Good afternoon. We do offer returns. Please submit your request via email, including your order number."
Same information, totally different feel. There's no right or wrong answer — it depends on your brand.
See how the preview changed? The agent's wording shifts to match the formality level you chose.
Response Length
How long should your agent's answers be? You have three options:
Short
Best for quick Q&A — store hours, yes/no questions, simple lookups. Gets right to the point.
Medium
Works for most situations. Gives enough detail without overwhelming the reader. This is the default for a reason.
Detailed
Best for complex topics — product comparisons, troubleshooting steps, detailed explanations. Thorough and complete.
See how the preview changed? The agent's example response gets longer or shorter based on your selection.
Emojis Toggle
Should your agent use emoji in its responses? Turn this on if your brand is playful, casual, or youth-oriented. Turn it off if you're a law firm, financial advisor, or anywhere that emoji would feel out of place.
See how the preview changed? Emoji appear (or disappear) in the example response.
Bullet Points Toggle
Should your agent format longer answers with bullet points? Usually yes — bullet points make information easier to scan and read, especially on mobile. The only time you might turn this off is if you want everything in flowing paragraphs.
See how the preview changed? The example response reformats with (or without) bullet points.
Language
Use the language dropdown to pick the default language your agent responds in. If your customers speak different languages, turn on the "Match user's language" toggle — the agent will automatically detect what language someone is writing in and respond in that same language.
Check the Example Response Preview
At the bottom of the Tone & Style node, there's an example response preview. This is your agent talking with all the settings you just picked. Read it out loud. Does it sound like your brand?
If something feels off, go back and adjust. Drag the formality slider one notch. Toggle emoji. Change the response length. Keep tweaking until the preview sounds like something you'd actually send to a customer.
Adjusting the formality slider from level 1 to level 5 and back, toggling emojis and bullet points, changing the response length — each time showing the preview update in real time
Video • 45 seconds
You just decided how your agent sounds — its formality, its length, its little stylistic details. Next, you'll give it the knowledge it needs to actually help people.